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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Call Centre Supervisor
  Employment Type: Permanent
  Reference No: ECSS123/2024
  Emergency Medical Services, Cape Town Communication Centre (CTCC)
 
Inherent requirements of the job:
Ability to work shifts and overtime, as needed.
 
Minimum educational qualification:
Appropriate Certificate in Call Centre Management (NQF Level 4). Senior Certificate (or equivalent).
 
Experience:
Appropriate Experience in the Emergency Call Centre environment.
 
Competencies (knowledge/skills):
Competency in the CAD (CareMonX) system. Good leadership, communication, and interpersonal skills. Good planning, leading, organizing and control abilities. Ability to work well under pressure. Computer Literacy with MS Word, Excel and Power point, Outlook and Internet.
 
Duties (key results areas/outputs):
Efficient, effective, and quality management of the Shift or Component in the CTCC. Cost Effective Management of allocated overtime needs. Effective Human Resource Management, Training and Development and the management of Labour Relations matters. Supervision and Management of all Administrative Requirements. Effective Communication and Liaison with internal and external clients. Support to colleagues and the CT Centre Manager.
 
Enquiries:
Ms. P Masitho (021 932 1966)
 
Note:
Shortlisted candidates will be expected to undergo a practical assessment.
 
 
 
 
Remuneration:
R 308 154- R 362 994 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
11/22/2024 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 12/13/2024 12:00:00 AM
 
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