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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Senior Emergency Call Centre Agent (Dispatcher)
  Employment Type: Permanent
  Reference No: ECSS61/2024
  Emergency Communication Centre, Garden Route District,
 
Experience:
Appropriate Emergency/ Medical Call-Centre experience.
 
Competencies (knowledge/skills):
Basic knowledge of the topographical layout of the Western Cape. Good leadership, listening, supervisory, work organization and prioritization skills. Must be able to utilise mapping software for resource allocation.
 
Inherent requirement of the job:
Computer literacy (MS office). Ability to work shifts as per roster. Knowledge of CareMonx computer aided dispatching system.
 
Duties (key result areas/outputs):
Manage caller anxiety and stress and provide life-saving telephonic interventions. Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles. Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required. Training and supervision of Emergency Communications students during their elective.
 
Enquiries:
Mrs Marilyn Arries (044-8055070)
 
Requirements Minimum educational qualification:
Senior certificate (Grade 12 or equivalent).
 
Note:
Shortlisted candidates will be expected to undergo a practical assessment.
 
 
 
 
Remuneration:
R 255 450 per annum - R 300 912 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
8/16/2024 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 9/6/2024 12:00:00 AM
 
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